Warning for Musicians traveling with Lumo Trains

Sunday 16th June 2024

A client recently trying to board a Lumo train with a tuba was refused entry as it was considered too 'bulky'. This issue was not raised until the point he was about to board. Staff were rude and unhelpful to both him and also parents trying to board with prams. Refusing to help even when the British Transport Police intervened and requested they allow entry.