“The Musician’s Answering Service Limited” (also referred to in this document as “MAS”) will sometimes need to collect information about you in order to provide its services.  This Privacy Policy relates to our use of any personal information you provide to us by phone, text, email, letter or online.  Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (referred to collectively in this document as the "data protection laws").

This Privacy Policy explains:

  • what information MAS  may collect about you;
  • how MAS  will use this information;
  • whether MAS  will disclose your details to anyone else;
  • your choices regarding the personal information you provide to us;
  • the use of cookies on the MAS  website and how you can reject these cookies.

What information will MAS collect about me?

When you join MAS, enquire about membership or wish to check the availability of an MAS  client we will need to acquire some personal information about you in order to process your request. Generally this will consist of your name, email address, postal address, landline and/or mobile number depending on the activity.  If you do not wish to provide this information we may not be able to process your request.

MAS’ clients may also be asked to provide us with additional personal information including, but not limited to, diary contents, date of birth, VAT number and bank details in the course of their membership.  Providing MAS with this information is optional and it will only be requested by MAS when it is required for them to successfully perform their duties.

How will MAS use the information they collect about me?

MAS will use your personal information for a number of purposes including the following:

  • to provide our services and to deal with your requests and enquiries;
  • for administration and record keeping;
  • to send you offers of goods and services provided by MAS  or information about MAS  that may be of interest to you.

When will MAS contact me?

  • MAS may contact you:
  • when providing our diary services and dealing with any requests or enquiries you have made;
  • in relation to any contribution you have submitted to MAS for inclusion on their website, Facebook page or in their newsletter;
  • to invite you to participate in surveys about MAS (participation is always voluntary);
  • to send you offers of goods and services provided by MAS or information about MAS  that may be of interest to you.

 Will MAS share my personal information with anyone else?

MAS may need to share personal information with other service users, associated organisations and agents for the purposes of providing MAS’ clients with a diary service.  Personal information such as your name, email address, postal address, landline and/or mobile number may be passed onto outside parties in the process of making diary bookings, unless you specify that this information be kept confidential.  If any other personal information about MAS’ clients is requested the information will only be passed onto third parties with the express permission of the client(s) concerned.

By signing up to MAS’ clients agree to their name being added to its client list which is circulated to service users and associated organisations and posted on the company website.  Any further information circulated or posted on the website, such as CV’s, is done so at the request of the client and on the understanding that inclusion on the website means that the information provided is available in countries or jurisdictions which do not provide the same level of data protection as the UK.

MAS may disclose personal data when required or permitted by law (for example to government bodies and law enforcement agencies).

MAS may also share information about ex clients who have received its ‘Young Professionals Offer’ or who have unpaid accounts with other UK diary services.

How long will MAS keep my personal information?

MAS may keep your personal information for a reasonable period after they have provided their services or dealt with your enquiry. 

For the purposes of providing their clients with a diary service MAS will keep historic diary information for a period of 3 years in case the client may have a query about past work.

If an MAS client cancels their membership their contact details and historic diary information will be kept for a period of 3 years in case the client or a contractor has a query.  All other personal information will be immediately deleted from the MAS systems.

Can I find out what personal information MAS holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information MAS holds about you and to have any inaccuracies corrected.  Please address requests or questions about this to The Musician’s Answering Service , Masters Yard, 180a South Street, Dorking, Surrey, RH4 2ES or email us at mas@maslink.co.uk.

Internet Cookies Policy

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

No cookies are used in the main pages of the MAS website. However, both the secure Client area and the MAS Online Diary System use one session cookie to track users from page to page. This is required for the login feature to work but is deleted once you close the browser. If you do not consent to the use of this cookie then please do not use these facilities.

However, the MAS’ website also contains links to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we recommend that you to review them.  MAS does not accept any responsibility or liability for the privacy practices of such third party websites and your use of these websites is at your own risk.

More information about cookies, including how to block them and/or delete them, can be found at www.aboutcookies.org.

Cookies Used on maslink.co.uk

Google Analytics_utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
Session IDsessionId

This cookie is used to keep track of the information you provide while using our site. This cookie expires when you close your browser.

Cookies Used on masdiary.co.uk

Session ID
These cookies are used to keep track of the information you provide while using our site.  These cookies expire when you close the browser.  Click here for an overview of privacy at Google

Changes to MAS’ Privacy Policy

This Privacy Policy may change and when required we will notify you of any changes.  The date of the most recent revisions will appear at the bottom of this page.

If you have any questions or comments about this Privacy Policy please contact:

The Musician’s Answering Service Limited

Masters Yard
180a South Street
Surrey RH4 2ES

Email: mas@maslink.co.uk

Last updated: September 2012

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